Refund Policy
Last updated: April 01, 2023
Thank you for choosing to dine with MellowStreamGlade. We understand that sometimes things don’t go as planned, and we want to ensure a straightforward and fair return policy for our customers. Please read the following policy carefully to understand how we handle returns and refunds.
Order Cancellation
If you wish to cancel your order, you may do so within 5 minutes of placing the order through our website mellowstreamglade.sbs or by calling us directly at +39 06 6981 1234. If we receive your cancellation request before the order has been processed, we will refund the full amount of your order in the original payment method used.
Incorrect or Unsatisfactory Items
If you have received an incorrect item or an item that does not meet your satisfaction due to our error, please contact us within 2 hours of receiving your order. We will either replace the item at no additional cost or offer a full refund for the item in question.
Refund Process
All refunds will be processed to the original method of payment. Depending on your bank or credit card company, it may take up to 5-10 business days for the refund to be reflected in your account. If you do not receive the refund within this time frame, please contact us for further assistance.
Non-Refundable Items
Please note that certain items are non-refundable. This includes gift cards, promotional items, and food items consumed partially or fully. For health and safety reasons, we cannot accept returns on any food items that have left the premises.
Late or Missing Refunds
If you’ve done all of this and you still have not received your refund yet, please contact us at +39 06 6981 1234 for further assistance.
Return Conditions
To be eligible for a return and refund, the item must be in the same condition that you received it. It must also be in the original packaging with the receipt or proof of purchase.
Ammendments to Refund Policy
MellowStreamGlade reserves the right to amend this refund policy at any time. Changes will take effect immediately upon their posting on the website. Please review this policy periodically to remain informed of any changes.
Contact Information
If you have any questions about our refund policy, please contact us at:
Phone: +39 06 6981 1234
Address: Via Margherita, Rome, 00184, Italy